Terms and Conditions

Terms and Conditions

Welcome to LightUp Cleaning Services. These terms and conditions govern your use of our website and cleaning service offerings. By booking with us, you agree to these terms.

1. Service Scope

LightUp Cleaning Services provides residential, commercial, and specialized deep cleaning. Our team uses professional-grade eco-friendly products unless otherwise requested.

2. Booking & Confirmation

• All bookings must include a valid name, address, and contact information.
• Confirmation is sent via email or phone within 24 hours of a booking request.
• Rescheduling or cancellation requires at least 48 hours advance notice.

3. Pricing & Payment

• Quotes are based on home size, service type, and condition at time of booking.
• Payment is due upon completion of service; we accept cash, card, and bank transfer.
• Late payment may incur a 2% monthly fee on outstanding balance.

4. Satisfaction Guarantee

If you are not satisfied with the completed cleaning, notify us within 48 hours and we will return to correct the issue at no extra cost, subject to availability.

5. Liability

We are insured for work-related damages. We are not responsible for pre-existing property conditions or loss of valuable items not declared before service.

6. Customer Responsibilities

• Secure pets, automobiles, and valuables before our team arrives.
• Remove clutter or personal items from areas to be cleaned.

7. Privacy

Your personal data is used solely for booking, payment, and customer support; it is processed in accordance with our privacy policy.

8. Changes to Terms

We may update this policy at any time. We recommend checking the terms before each service.

Effective date: March 26, 2026